Call Center Agent (Healthcare)
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Key skills for this role
About the Role
The Call Center Agent is responsible for handling patient calls and providing accurate information, guidance, and assistance in a professional and compassionate manner.
Key Skills for This Role
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Overview
The Call Center Agent is responsible for handling patient calls and providing accurate information, guidance, and assistance in a professional and compassionate manner.
This role involves managing inbound and outbound calls, addressing patient concerns, and ensuring a high level of customer service to support the hospital’s operations.
Key Responsibilities
- Answer incoming calls from patients and provide accurate, satisfactory responses to their queries, appointment requests, or concerns.
- Handle and de-escalate situations involving dissatisfied or distressed patients, offering empathy, assistance, and suitable solutions.
- Make outbound calls to patients to confirm appointments, follow up on care, or share information about new services, hospital updates, and policies.
- Guide patients in navigating hospital services, understanding procedures, or using online appointment and information systems.
- Review patient records or accounts to provide updates regarding appointments, billing, insurance coverage, or other relevant matters.
- Coordinate with relevant hospital departments to ensure accurate and timely responses to patient inquiries.
- Collaborate with fellow call center staff to improve service quality and patient satisfaction.
- Assist in training new call center staff, ensuring they are familiar with hospital policies, patient communication protocols, and service standards.
Job Type: Full-time
Pay: AED4,500.00 - AED5,500.00 per month
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