Call Center Agent - Arabic Speaking
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Key skills for this role
About the Role
**Job description:** * Take customer calls and provide accurate, satisfactory answers to their queries and concerns * De\-escalate situations involving dissatisfied customers, offering patient assistance and support * Call clients and customers to inform them about the company’s new products, services and policies * Guide callers through troubleshooting, navigating the company site or using the products or services * Review customer or client accounts, providing updates and
Key Skills for This Role
Full Job Posting
Job Description
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Requirements
- **Good command of English** – Preferred or required depending on business needs
- Previous experience in a call center or customer service role is an advantage
- Excellent communication and interpersonal skills
- Patience, empathy and ability to handle pressure
- Basic computer and typing skills
- Ability to work in shifts, including weekends and holidays, if required
Job Type: Full-time
Pay: QAR5,000.00 - QAR8,000.00 per month
Application Question(S)
- Are you ready to join immediately with N O C?
Experience
- Call Center Agent: 2 years (Required)
Language
- Arabic (Required)
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