Call Center Agent - Arabic

📍 Location: Doha, Qatar

Key Responsibilities

• Contact and invite eligible participants for national screening programs.
• Schedule, confirm, and manage appointments using approved clinical systems.
• Handle inbound and outbound calls professionally and courteously.
• Provide accurate information and guidance to participants.
• Update and maintain participant records while ensuring data accuracy and confidentiality.
• Follow established scheduling procedures, policies, and quality standards.
• Escalate complex cases and participant concerns when required.
• Collaborate with multidisciplinary teams to support seamless screening operations.

Requirements

• Minimum High School qualification (higher education is an advantage).
• At least 2 years of experience in a call center, customer service, healthcare, or hospitality environment.
• Strong communication skills in English; Arabic is highly preferred.
• Good computer skills, including MS Office applications.
• Excellent customer service and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

What We Are Looking For

• Positive attitude and strong work ethic.
• Attention to detail and commitment to quality service.
• Ability to work effectively with people from diverse cultural backgrounds.
• Strong organizational and problem-solving skills.
• If you are passionate about delivering exceptional customer service and contributing to an important healthcare initiative, we would love to hear from you.
• Apply now or send your CV to recruitment@merakee.co