Call Center Agent
Role Overview
The agent handles prospective-patient inquiries for a clinic offering aesthetic, laser, and plastic surgery services, with appointment conversion and monthly sales targets.
Key Skills for This Role
Full Job Posting
Role overview
The agent handles prospective-patient inquiries for a clinic offering aesthetic, laser, and plastic surgery services, with appointment conversion and monthly sales targets.
Responsibilities
- Contact new leads promptly through phone calls and WhatsApp.
- Explain the clinic’s aesthetic, laser, and plastic surgery services clearly and professionally.
- Understand patient needs and recommend suitable consultations or treatments.
- Convert inquiries into confirmed appointments and achieve monthly sales targets.
- Follow up with interested and inactive leads and promote current treatment packages and special offers.
- Manage objections confidently without applying excessive pressure.
- Maintain accurate patient information, follow-up notes, and lead statuses in the CRM.
- Coordinate with receptionists, patient coordinators, and medical teams.
- Build trust with prospective patients while maintaining confidentiality.
- Provide daily reports on calls, follow-ups, bookings, and conversions.
Requirements
- At least 2 years of experience in telesales, call-center sales, or appointment booking.
- Clinic experience in aesthetic, cosmetic, dermatology, dental, or healthcare settings is strongly preferred.
- Excellent spoken and written English and Arabic fluency are required.
- Strong communication, negotiation, and closing skills; confident telephone manner and patient-focused attitude.
- Comfort with sales targets and performance KPIs; good knowledge of CRM systems and Microsoft Office.
- Strong follow-up, organization, and multitasking abilities; professional and positive manner.
- Currently based in Dubai and available to join immediately or on short notice.
Pay
- AED 5,000–8,000 per month.
Work location
- Work location is in person.
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