Cake Shop Operations Assistant

About Cake Social

Job Summary

Key Responsibilities

• Manage and monitor daily cake and dessert orders.
• Manage WhatsApp orders
• Coordinate with the kitchen, decorators, and delivery team to ensure timely order fulfillment.
• Prepare production schedules and assist in workload planning.
• Maintain accurate records of orders, invoices, and customer information.
• Monitor inventory levels and assist with stock ordering and supplier coordination.
• Ensure all orders are correctly entered and tracked through internal systems.
• Support quality control by verifying order details before production and dispatch.
• Assist with operational reporting and administrative tasks.
• Handle customer inquiries and provide updates regarding order status when required.
• Help identify process improvements to increase efficiency and accuracy.
• Ensure compliance with food safety and company operating procedures.

Requirements

• Previous experience in administration, operations, hospitality, retail, bakery, or food & beverage industry preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills in English.
• Proficient in Microsoft Office, Canva and spreadsheets.
• Ability to work under pressure and manage multiple deadlines.
• Strong attention to detail and problem-solving skills.
• Positive attitude and willingness to learn.
• Experience with order management systems, Google Forms, Google Sheets, or inventory systems is an advantage.

What We're Looking For

• The ideal candidate is:
• Highly organized and detail-oriented
• Reliable and proactive
• Comfortable working in a fast-paced environment
• Flexible and willing to support different areas of the business when needed
• A team player with strong communication skills
• Passionate about delivering excellent customer service

Important Before Applying

• Please do not apply if:
• You are looking for a fixed 9:00 AM – 5:00 PM job.
• You are not willing to work additional hours when required.
• You are not comfortable working in a fast-paced environment.
• You prefer to be closely supervised rather than work independently.
• You are not proactive, resourceful, and willing to take initiative.
• We are looking for someone who is smart, proactive, resourceful, and genuinely interested in growing with the business.
• The right candidate will be someone who sees what needs to be done and takes ownership without constant supervision.
• **Expected Start Date:** Mid-August 2026.

Job Types: Permanent, Full-time