C2M L2 Support Engineers
Skills
About This Role
Key Responsibilities
- Handle day-to-day Level 2 (L2) defect analysis and resolution.
- Prepare and deploy fixes in SIT, coordinate UAT testing and pre-prod support.
- Work with business teams to respond to C2M upgrade-related queries.
- Participate in defect review, RCA preparation, and documentation delivery.
Required Skills
- Strong functional and technical understanding of Oracle C2M upgrade components.
- Experience with SOM and Device Management modules.
- Familiarity with ticketing tools (e.g., JIRA), version control, and testing cycles.
- Good communication skills for collaborating with business, QA, and infra teams.
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