Butler

Role overview

Guest service and suite duties

• Welcome guests, support suite check-in, provide suite orientation, and prepare arrival and departure gifts and amenities.
• Track guest agendas, movements, plans, schedules, activities, orders, room changes, and relevant updates in the guest information system.
• Follow requests through to guest satisfaction, anticipate needs, and maintain daily reports and shift handovers.
• Coordinate laundry and dry-cleaning, housekeeping and turn-down timing, expedited check-in and check-out, and room service arrangements.
• Maintain guest rooms and wardrobes; prepare suite tableware and amenities, polish shoes, and deliver newspapers, mail, and messages.
• Share guest allergies and food preferences with hotel departments and assist with medical arrangements when required.
• Serve as the main contact during suite receptions and dinner parties and provide in-suite meal and drink service.
• Stay current on hotel facilities, suite features, promotions, menus, activities, occupancy, arrivals, and departures.
• Inspect rooms, report equipment faults, support other departments, and monitor supplies to reduce spoilage and waste.

Role expectations

• Provide courteous, professional, efficient, flexible, calm, and discreet service while respecting timing standards.
• Be attentive to detail, organized, accurate, able to prioritize and follow up, and capable of resolving problems with good judgment.
• Understand guest needs, work cohesively with colleagues, follow directions, and work with minimal supervision.
• Protect confidential guest information and hotel data; comply with company policies, grooming standards, and shift handover procedures.
• Know hotel facilities, services, suite features, equipment, and relevant Rosewood and guest-service standards.
• Understand suite meal and drink service and the care of silverware and chinaware.

Work environment

• The role serves guests in hotel suites and coordinates regularly with front office, housekeeping, concierge, room service, and other hotel departments.

About Rosewood Doha

Associate experience

• The employer describes a competitive salary and benefits package, associate accommodation, a birthday day off, personalized development plans, and continuous learning opportunities.