Business Technology Analyst (Hybrid)

Role overview

Typical duties

• Troubleshoot staff issues, solve problems, and escalate when appropriate; liaise with vendors and branch technical representatives during failures.
• Set up, maintain, and deploy client systems, workstations, telecommunications equipment, printers, and related software.
• Perform daily routines to optimize hardware and software use and support technology-group compliance with policies and standards.
• Develop, maintain, and regularly update documentation for IT installation and configuration processes.

Required skills and qualifications

• Two-year Computer Science or Information Technology diploma from a college, trade school, or technical school.
• Three years of related IT experience, including service desk work, or equivalent education and experience.
• Obtain a technical certification, such as MCSA, within the first year of employment.
• Experience with Windows 11 and Microsoft Active Directory; familiarity with Office 365, Microsoft 365 Administration, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID.
• Strong communication, analytical thinking, logical problem solving, and technical aptitude; ability to follow policies and procedures.
• A bachelor’s degree is preferred.
• May need to work non-standard or additional hours, including on-call, and travel to bank locations when required.

Work arrangement

• The source title identifies the role as hybrid.

Benefits

• Benefits include mental health resources, customizable health benefits, parental leave top-up, performance-based compensation, employee banking advantages, and group RRSP matching.
• The employer offers flexible work arrangements, paid volunteer time, training, LinkedIn Learning, and reimbursement for external courses.