Business Technical Support Specialist

Business Technical Support L1 Job Requirements

Educational Qualifications

Specific Knowledge

• Proficient in a variety of software and learn how to troubleshoot hardware.
• Good knowledge in finance, trading and banking.
• Strong financial markets culture.
• Strong knowledge of Business Support Systems(BSS).
• Basic IT knowledge:Understanding of Web/Mobile applications structures both front, back end and APIs.
• Understanding of SQL databases queries.
• Understanding of server architectures.
• Ability to read logs and identify errors/abnormalities.
• Familiar with data and developement workflows.

Personal Traits And Attributes

• Be organized and able to remain productive even with multiple tasks.
• Must work well independently.
• Good communication skills.
• Strong problem-solving skills.

Requirements

• 2-3 years working experience.
• Proven working experience in system engineering, IT support, Fin-tech or banking industry.
• Proven work experience with different systems, software, and hardware.
• Excellent written and verbal communication skills
• In-depth knowledge in the Fin-tech applications.
• Excellent written and verbal communication skills.

Linguistic Competence

• Proficient in both English and Arabic with proven proficiency in English.
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Daily assist Client Care department in answering user inquiries/questions.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.
• Follow the SLA for issues with respect to severity.