Business Systems Engineer

Builds, implements, and maintains automations and integrations that reduce manual work and improve efficiency.

Serves as the organization's lead technical resource for major platform initiatives, translating technical tradeoffs, costs, and risks into terms executive leadership can act on.

Applies project management discipline — scope, timeline, resources, and risk — across initiatives of varying complexity, directing the technical work of third-party vendors and implementation partners as needed to meet business requirements and architectural standards.

Documents system architecture, integration logic, and key technical decisions, and enables IT Ops and support staff to independently resolve Tier 1/2 issues, serving as the escalation point for issues beyond their scope.

Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience considered

7+ years of progressive experience in systems engineering, business systems administration, or solutions architecture

Demonstrated experience owning both architecture decisions and hands-on implementation

Demonstrated track record leading complex, multi-stakeholder technical projects from scope through delivery

Direct experience with at least one full-cycle ERP implementation or migration strongly preferred

NetSuite (or comparable ERP) administration and configuration experience required

Experience with iPaaS/integration platforms (Celigo, MuleSoft, Workato, Dell Boomi, or similar)

Shopify or comparable e-commerce platform administration and API experience

Real scripting/automation ability (SQL, Python, Power Automate, RPA tooling, or similar)

Experience managing or directing third-party technical vendors and implementation partners

Experience with project/task management tools (Asana or similar) strongly preferred

Exposure to applying AI or automation tooling to business process improvement a plus

Experience with educational content or learning management platforms (e.g., VitalSource) a plus

Microsoft Suite with advanced Excel

Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner

Continuous sitting, standing, walking, using stairs, hearing, talking, bending, crouching, and working closely with others

Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation

Moderate noise (examples: business office with computers and printers, light traffic)

Indoor and outdoor work environments

Onsite, with flexibility for hybrid on occasion, hours of work are Monday through Friday, with occasional evenings and/or weekends during peak periods

Our company People Analyzer bar reflects a minimum of three '+' ratings and one '+/-' rating across our core values, alongside a 'Yes' on all three GWC (Get it, Want it, Capacity to do it) dimensions. Please see our career site to learn about our culture and values. Please note that this role profile is not intended to provide an exhaustive list of competencies, accountabilities, and achievements required of the team member in this role. Our commitment to equal opportunity employment (EOE) extends to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, disciplinary action, layoff, training, and benefits. We strive to provide a work environment free from discrimination, harassment, and retaliation.