Business Systems Analyst

Role overview

Responsibilities

• Field and resolve user tickets and incidents for in-cab applications and systems.
• Create and maintain training guides and knowledge-base articles for drivers and staff.
• Monitor integrated systems and coordinate with internal or third-party support for timely resolution.
• Provide on-site and remote technical support for hardware and software issues.
• Monitor fleet technology performance, analyze data, and recommend upgrades or enhancements.
• Test fixes and follow up to ensure problems are resolved.
• Communicate application issues to management, development teams, end users, and unit leaders.
• Research solutions to business issues and identify opportunities to improve processes using system applications.

Requirements

• Proven experience deploying and supporting in-cab technology, including fleet management and camera systems.
• Willingness to travel for on-site installations, training, and support.

Preferred qualifications

• A bachelor's degree in information technology, engineering, or a related field is preferred.
• Relevant certifications, such as CompTIA A+, Network+, or MDM certifications, are a plus.
• French-English bilingualism is highly preferred.

Skills and competencies

• Troubleshooting and problem-solving; training delivery; technical documentation; communication and collaboration.
• Organization, time management, attention to detail, prioritization, independent work, and customer service.
• Ability to present ideas in business-friendly and user-friendly language and work effectively under pressure.
• Commitment to continuous learning and improvement.