Business Systems Analyst Senior - IM Project Management Office

Role Summary

Key Responsibilities

• Clarify system, workflow, and process needs with operations.
• Analyze workflows and help customers reengineer department processes.
• Translate customer requests into program specifications and document requirements.
• Act as liaison between business units, process managers, and Information Services teams.
• Identify enhancements and recommendations that improve efficiency, automation, and future business needs.
• Implement system changes and monitor for successful intended outcomes.
• Lead project meetings with end users, management, and Information Services team members.
• Support operational requests for workflow research and changes.
• Plan schedules, resources, priorities, and progress for assigned requests and projects.
• Develop or present training for operational business users.

Education and Experience

• Bachelor's degree in Computer Science, Information Systems, or a related field is required.
• An equivalent combination of education and relevant experience may be considered; four additional relevant years may substitute for a bachelor's degree.
• Requires 3-4 years of workflow solution implementation and project management experience.
• No licenses, registrations, or certifications are required.

Required Knowledge and Skills

• Knowledge of ServiceNow and other project and process management systems.
• Intermediate knowledge of database query tools such as Microsoft Access or SQL.
• Knowledge of project management methodologies.
• Ability to analyze complex business issues and implement practical recommendations.
• Strong organizational, written communication, troubleshooting, and data analysis abilities.
• Ability to work independently and collaboratively in a fast-paced team environment.

Work Schedule

• Schedule is 8:00 AM to 5:00 PM, Monday through Friday.

Work Type

• This is a full-time position.