Business Systems Analyst
Role Overview
• Collaborate with business stakeholders to define functional and technical requirements for new applications, enhancements, fixes, and upgrades, with a focus on IT Asset Management (ITAM), VITAS artificial intelligence (AI) tools, and related integrations.
• Perform gap analysis by evaluating current business processes and system workflows, defining desired future states, and identifying opportunities for process improvement and AI-enabled automation.
• Partner with ITAM, Field Support, Service Desk, and Human Resources to define asset lifecycle requirements, including receiving, inventory, assignment, reassignment, employee separation, recovery, and retirement.
• Establish workflow and documentation requirements that support chain of custody, linking equipment transfers to the appropriate request or ticket and capturing ownership, location, condition, and asset status.
• Analyze asset data across ServiceNow, device management platforms, and physical inventories to identify discrepancies and define reconciliation processes that improve record accuracy.
• Develop comprehensive Business Requirements Documents (BRDs) and Technical Requirements Documents (TRDs) that translate business needs into clear, actionable requirements for implementation by technical teams.
• Facilitate design sessions with business stakeholders and technical teams to evaluate proposed solutions, system dependencies, and integration needs.
• Document detailed system functionality and acceptance criteria using appropriate techniques, including use cases and user stories.
• Define task ownership, routing, notifications, and completion criteria for asset workflows to ensure returned equipment is accounted for and appropriately returned to stock, reassigned, or retired.
• Manage requirements uncertainty and ambiguity in a rapidly changing business environment.
• Apply Software Development Lifecycle (SDLC) methodologies, approaches, and tools throughout requirements development and solution implementation.
• Develop process maps and models that illustrate business workflows, system interactions, and information flows.
• Conduct feasibility studies, trade-off analyses, cost analyses, and business cases for IT projects.
• Support user acceptance testing and analyze system operations during and after implementation, recommending improvements based on test results, user feedback, and business outcomes.
• Maintain a strong working knowledge of VITAS applications and learn new technologies and systems that support ITAM processes and interface with VITAS AI tools.
Key Skills for This Role
Full Job Posting
Responsibilities
- Define functional and technical requirements for applications, enhancements, fixes, and upgrades focused on ITAM, VITAS AI tools, and related integrations.
- Analyze current business processes and system workflows, define future states, and identify process improvement and AI-enabled automation opportunities.
- Define asset lifecycle requirements with ITAM, Field Support, Service Desk, and Human Resources, covering receiving, inventory, assignment, transfers, recovery, and retirement.
- Specify chain-of-custody workflows and documentation linking equipment transfers to requests or tickets and recording ownership, location, condition, and status.
- Analyze asset data across ServiceNow, device management platforms, and physical inventories; identify discrepancies and define reconciliation processes.
- Prepare business and technical requirements documents and facilitate design sessions with stakeholders and technical teams.
- Document functionality and acceptance criteria using use cases and user stories.
- Define asset workflow ownership, routing, notifications, and completion criteria for returned equipment.
- Apply SDLC methodologies; create process maps; conduct feasibility, trade-off, cost, and business-case analyses.
- Support user acceptance testing, assess system operations after implementation, and recommend improvements based on results and feedback.
- Maintain working knowledge of VITAS applications and learn systems that support ITAM processes and interface with VITAS AI tools.
Qualifications
- Three to five years of related experience in business systems analysis, requirements development, or a comparable role.
- Experience with IT asset management processes, including inventory control, assignment, chain of custody, equipment recovery, and lifecycle tracking.
- Working knowledge of ServiceNow asset management or comparable enterprise asset management platforms.
- Ability to assess asset data and translate incomplete or inconsistent records into process and system requirements.
- Experience on medium to large projects as a Business Analyst, Task Lead, or Subject Matter Expert.
- Ability to prepare comprehensive requirements documentation, learn unfamiliar applications, understand integrations, and assess business-process impact.
- Familiarity with device management platforms such as Jamf is preferred.
- Familiarity with AI-enabled tools, workflow automation, or enterprise system integrations is preferred.
- Ability to manage multiple assignments, adapt to changing priorities, and communicate effectively with business and technical stakeholders.
- Proficiency with Microsoft Outlook, Excel, and Word, and with tools for process mapping and requirements documentation.
Education and preferred credentials
- A bachelor's degree in computer science, general sciences, healthcare, business administration, or a related field is preferred.
- CBAP certification, relevant IT asset management or ServiceNow credentials, and AI-related education or credentials are preferred.
About VITAS Healthcare
VITAS Healthcare describes itself as a provider of end-of-life care and notes opportunities for personal and professional growth.
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