Business Systems Analyst
Role Overview
• Collaborate with business stakeholders to define functional and technical requirements for new applications, enhancements, fixes, and upgrades, with a focus on IT Asset Management (ITAM), VITAS artificial intelligence (AI) tools, and related integrations.
• Perform gap analysis by evaluating current business processes and system workflows, defining desired future states, and identifying opportunities for process improvement and AI-enabled automation.
• Partner with ITAM, Field Support, Service Desk, and Human Resources to define asset lifecycle requirements, including receiving, inventory, assignment, reassignment, employee separation, recovery, and retirement.
• Establish workflow and documentation requirements that support chain of custody, linking equipment transfers to the appropriate request or ticket and capturing ownership, location, condition, and asset status.
• Analyze asset data across ServiceNow, device management platforms, and physical inventories to identify discrepancies and define reconciliation processes that improve record accuracy.
• Develop comprehensive Business Requirements Documents (BRDs) and Technical Requirements Documents (TRDs) that translate business needs into clear, actionable requirements for implementation by technical teams.
• Facilitate design sessions with business stakeholders and technical teams to evaluate proposed solutions, system dependencies, and integration needs.
• Document detailed system functionality and acceptance criteria using appropriate techniques, including use cases and user stories.
• Define task ownership, routing, notifications, and completion criteria for asset workflows to ensure returned equipment is accounted for and appropriately returned to stock, reassigned, or retired.
• Manage requirements uncertainty and ambiguity in a rapidly changing business environment.
• Apply Software Development Lifecycle (SDLC) methodologies, approaches, and tools throughout requirements development and solution implementation.
• Develop process maps and models that illustrate business workflows, system interactions, and information flows.
• Conduct feasibility studies, trade-off analyses, cost analyses, and business cases for IT projects.
• Support user acceptance testing and analyze system operations during and after implementation, recommending improvements based on test results, user feedback, and business outcomes.
• Maintain a strong working knowledge of VITAS applications and learn new technologies and systems that support ITAM processes and interface with VITAS AI tools.
Key Skills for This Role
Full Job Posting
QUALIFICATIONS
- Three to five years of related experience in business systems analysis, requirements development, or a comparable role.
- Experience analyzing or supporting IT asset management processes, including inventory control, asset assignment, chain of custody, equipment recovery, and lifecycle tracking.
- Working knowledge of ServiceNow asset management capabilities or comparable enterprise asset management platforms.
- Ability to evaluate asset data, identify incomplete or inconsistent records, and translate findings into process and system requirements.
- Experience participating in medium to large projects as a Business Analyst, Task Lead, or Subject Matter Expert.
- Demonstrated ability to prepare clear, comprehensive requirements documentation for business and technical audiences.
- Ability to learn unfamiliar applications, understand system integrations, and assess their impact on business processes.
- Familiarity with device management platforms, such as Jamf, and their relationship to enterprise asset records preferred.
- Familiarity with AI-enabled tools, workflow automation, or enterprise system integrations preferred.
- Ability to manage multiple assignments simultaneously and adapt to changing priorities.
- Ability to communicate tactfully and effectively, verbally and in writing, with department heads, managers, coworkers, and vendors to resolve problems and negotiate solutions.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word, and tools used for process mapping and requirements documentation.
- EDUCATION AND PREFERRED CREDENTIALS
- Bachelor’s degree in computer science, general sciences, healthcare, business administration, or a related field from an accredited college or university, or the international equivalent, preferred.
- Certified Business Analysis Professional (CBAP) certification preferred.
- Relevant IT asset management or ServiceNow credentials preferred.
- AI-related education or credentials preferred, such as the IBM SkillsBuild Artificial Intelligence Fundamentals digital credential or the PMI Certified Professional in Managing AI (PMI-CPMAI)TM certification.
Preferred Qualifications
- Familiarity with device management platforms, such as Jamf, and their relationship to enterprise asset records preferred.
- Familiarity with AI-enabled tools, workflow automation, or enterprise system integrations preferred.
- EDUCATION AND PREFERRED CREDENTIALS
- Bachelor’s degree in computer science, general sciences, healthcare, business administration, or a related field from an accredited college or university, or the international equivalent, preferred.
- Certified Business Analysis Professional (CBAP) certification preferred.
- Relevant IT asset management or ServiceNow credentials preferred.
- AI-related education or credentials preferred, such as the IBM SkillsBuild Artificial Intelligence Fundamentals digital credential or the PMI Certified Professional in Managing AI (PMI-CPMAI)TM certification.
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