Business Systems Analyst II
Role Overview
The Business Systems Analyst II reports to the VP of Product and Strategy and connects product, developers, and business teams.
The role works across the organization to improve business processes, systems, and data, with a key focus on Salesforce.
The role is remote-first; the posting describes a remote position and flexible schedules.
Key Skills for This Role
Full Job Posting
About Careforth
Careforth supports family caregivers across the United States through in-person home visits, remote coaching, and a digital collaboration app.
The company’s services connect caregivers with support, guidance, and resources.
Position summary
The Business Systems Analyst II reports to the VP of Product and Strategy and connects product, developers, and business teams.
The role works across the organization to improve business processes, systems, and data, with a key focus on Salesforce.
The role is remote-first; the posting describes a remote position and flexible schedules.
What you will do
- Partner with stakeholders across growth, clinical, care coordination, and operations to document needs, pain points, and system requirements.
- Analyze data for trends and insights that can improve processes and decision-making.
- Collaborate with technical teams to design, develop, test, and implement systems and enhancements.
- Write user stories, validate requirements, and support backlog and QA processes with product managers and the Salesforce team.
- Translate healthcare workflows such as care transitions and eligibility into scalable solutions.
- Coordinate with project managers to deliver projects on time and in line with business priorities.
- Train and support users on Salesforce and related-tool features and enhancements.
- Track Salesforce updates, healthcare technology trends, and compliance changes that inform design.
- Maintain documentation libraries using Jira, Confluence, Lucidchart, and change management systems.
- Perform other duties and special projects as required.
What you will bring
- 4–6 years of experience as a Business Systems Analyst or similar.
- Knowledge of the Salesforce core platform is required, especially custom work not reliant on cloud license features.
- Experience documenting processes and capturing requirements, including Jira ticket creation and Confluence write-ups.
- Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and ability to work independently and on a team.
- Knowledge of Salesforce Shield, Conga Document Generation, Salesforce e-signature solutions, or NIC is a plus.
- Salesforce development project experience and understanding of designs and limitations are a plus.
- Experience in a Scrum and Agile environment is preferred.
Compensation
- The stated pay range is $61,300–$85,800; the actual offer may vary based on budget, experience, knowledge, skills, qualifications, and geographic location.
Benefits
- Benefits include flexible schedules, a remote-first culture, and a wellness program.
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