Business Systems Analyst

Role overview

Responsibilities

• Monitor system processes, scheduled jobs, data quality, and execution across key enterprise applications.
• Troubleshoot planning and allocation purchase-order and distribution exports, errors, data discrepancies, and process exceptions.
• Monitor integrations, investigate failures, and partner with Integration & Development on fixes and integration builds or replacements.
• Troubleshoot cross-system issues involving merchandising, warehouse management, PIM, planning and allocation, order management, and related applications.
• Support inventory, distribution, and system-related discrepancy investigations; use SQL and analytical tools to identify root causes.
• Maintain location records and setup across systems, supporting new store openings and changes.
• Gather business requirements and translate business problems into system or process solutions.
• Develop test scripts and cases, coordinate user acceptance testing, and document results and defects.
• Support upgrades, releases, configuration changes, production validation, projects, and enhancements.
• Identify improvements to functionality, automation, processes, and data quality; maintain documentation, troubleshooting guides, and procedures.
• Provide backup support for product data and EDI functions as needed.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent professional experience.
• 3–5 years of experience as a business systems analyst, business analyst, or application support analyst; retail, e-commerce, or distribution experience preferred.
• Working SQL skills for investigation, discrepancy reconciliation, and root-cause analysis.
• Understanding of retail purchasing, allocation, distribution, inventory, and store operations.
• Experience monitoring and troubleshooting file-based and API-based integrations; iPaaS exposure is a plus.
• Demonstrated experience writing test scripts and coordinating user acceptance testing.
• Strong analytical and problem-solving skills, documentation discipline, and communication with business and technical audiences.
• Able to balance operational support with project work.

Preferred systems experience

• Retail merchandising, ERP, or warehouse management system experience is strongly preferred.
• Planning and allocation, PIM, or order management platform experience is advantageous.

Workplace

• Requires work at the corporate office in Acton, Massachusetts at least three days per week.

Compensation

• Listed salary range is USD 80,000–100,000 per year.