Business Systems Analyst

Role summary

Essential responsibilities

• Collaborate with customers, software engineers, architects, capability managers, and others to capture needs and deliver business solutions.
• Create and maintain business vision, requirements, client-specific deliverables, and user interface design.
• Participate in Agile teams and across the software development lifecycle in roles suited to experience and need.
• Support test plans, scenarios, documentation, and defect management; analyze testing results and customer impacts.
• Ensure standards compliance and obtain required approvals throughout the project lifecycle.
• Communicate project status, support requirement walkthroughs and sprint reviews, enable vendor solutions, and produce clear documentation.
• Identify risks, defects, and issues; provide root-cause analysis and corrective action plans.
• Analyze market trends and data for competitive insights, business value, and process improvements.
• Mentor junior resources and develop organizational and platform knowledge.

Education and experience

• Bachelor’s degree in Business Management, Information Systems, or a closely related field required; no substitutions.
• 3–5 years of IS/IT experience required.
• 1–3 years of Lean/Six Sigma experience preferred.
• 1–3 years of health insurance industry experience preferred.
• 1–3 years of healthcare industry experience preferred.

Skills and certifications

• Listed skills include analytical ability, problem-solving, communication, report writing, SQL, Agile methodology, and Agile project management.
• Preferred certifications: ITIL, TOGAF, Six Sigma, and PMP.
• No language other than English is required.

Workplace and travel

• Position is office-based and requires a physical work site.
• Travel required: 0%–25%.

Compliance