Business Systems Analysis Senior Associate

Lead end-to-end infrastructure testing delivery across multiple concurrent programs and releases

Coordinate testing activities aligned with application and infrastructure release plans

Act as the primary liaison between Infrastructure Engineering, Application Teams, and Test teams

Ensure test readiness across environments (build validation, baseline validation, integration readiness)

Track and manage dependencies, risks, and testing milestones

Drive JIRA-based Agile delivery (Scrum/Kanban) including backlog refinement, sprint planning, and prioritization

Manage and monitor story progress, defect tracking, and test execution status

Ensure clear definition of acceptance criteria, test scope, and Definition of Done (DoD)

Facilitate daily stand-ups, sprint reviews, and stakeholder updates

Optimize workflow efficiency and reduce delivery bottlenecks

Plan and allocate resources based on priority, complexity, and delivery timelines

Monitor utilization across onshore/offshore teams

Balance competing priorities across multiple initiatives

Identify capacity gaps and escalate proactively

Prepare executive-level dashboards, metrics, and status reports

Provide insights on: Test coverage Automation progress Defects and quality trends Delivery risks and timelines

Test coverage

Automation progress

Defects and quality trends

Delivery risks and timelines

Present program updates to Director-level and senior stakeholders

Drive data-driven decision-making using tools such as Power BI / dashboards

Ensure adherence to EPPE testing standards, governance, and audit requirements

Identify process gaps and drive improvements through automation and standardization

Implement controls for traceability, test coverage, and compliance validation

Support audit readiness and documentation standards

Collaborate with Product Management, Infrastructure Engineering, Application Development teams

Communicate risks, blockers, and status clearly and proactively

Influence outcomes without direct authority

8+ years of experience in Business Systems Analysis, Infrastructure Testing, or Delivery/Program Coordination roles

Familiarity with tools such as ServiceNow, Power BI, automation pipelines

Strong experience in Agile delivery models (Scrum/Kanban)

Hands-on experience with JIRA (backlog, workflows, reporting)

Experience working in infrastructure or platform environments (cloud/on-prem)

Strong understanding of risk, compliance, and audit expectations

Proactively identifies and mitigates delivery risks

Good understanding of the role of automation in various SDLCs (e.g. agile, scrum, waterfall) and mentor, train and coach resources.

Ability to work on multiple work streams concurrently in a fast-paced environment with extreme multi-tasking and context switching.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC. The group manages complexity of the technology landscape within DTCC and enhances agility, robustness and security of the technology footprint. It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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