Business Systems Administrator

About the Role

Responsibilities

• Provide systems support to the organization.
• Under minimal supervision, respond to, research, and resolve issues with internal applications, such as Salesforce, Salesforce CPQ, and lite administration for Outreach, Gainsight and Conga
• Perform system administrator functions such as user, profile, role, and permission management, among other duties.
• Support departmental subject matter experts with reporting, dashboards and data loads.
• Develop strong relationships with business and technical stakeholders.
• Work closely with the Business Systems Team and cross-departmental leaders to document, design and implement efficient solutions for new or existing business needs or problems.
• Collaborate with business leaders to connect them to data, key measurables, and analytics that will inform their business decisions.
• Support and sometimes lead the identification and implementation of new system features and functionality to increase adoption and automation of current or new business processes.
• Assist with quality assurance and testing of new system deployments and changes.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in Information Systems/Technology or related discipline or job-related experience equivalent to 3- 5 years.
• Must have at least 3+ years of relevant professional experience in a role that supports internal business systems.
• Exceptional communication and collaborative skills.
• Must have a Salesforce certification.
• Strong attention to detail with organizational skills.
• Critical thinking and excellent problem-solving skills.
• Some who has a mind for analytics and is driven by deadlines.
• Good interpersonal skills to work with different management levels.
• Knowledge and/or administrator certification of Salesforce, CPQ, Conga, Gainsight, Clari. Knowledge in Accounting & Billing systems is a plus.
• Someone who is a self-starter, motivated and a strong team player.
• Proficient user of Microsoft Office products.
• K-12 SaaS Industry knowledge is a plus.
• You join the gold standard in school safety software.
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
• You will have access to a robust benefits package that includes:
• Remote-first philosophy
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage after 60 days (medical, dental, vision), paid 100% for employee only medical
• Company paid life insurance, STD, and LTD
• Pet insurance
• Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.
• If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to [email protected] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
• Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.