Business Support Coordinator

The Business Support Coordinator supports the DEKRA 2nd Party Audits Group (2PA) by managing administrative functions related to complex client accounts and strategic projects. This role involves coordinating resources, tracking milestones for new service offerings, managing data entry, documentation, and contributing to the overall efficiency of operations.

Contribute to a safe and healthy work environment by actively participating, taking responsibility, and following established procedures and policies.

Support the Program Manager of Operations with data entry, analytics, scheduling coordination, and auditor assignment.

Coordinate with internal DEKRA entities to facilitate use of North American resources for client sites and ensure data is entered into operational tools and analyzed.

Track, monitor, and report the status and revenue of business group performance metrics.

Coordinate client and auditor schedules in alignment with company guidelines.

Perform additional administrative and operational tasks as assigned.

Communicate directly with clients as required.

Bachelor’s degree or equivalent experience with 3+ years in administrative or operations support.

Preferred experience in Automotive, Warranty, sales incentives, Service, Fixed Operations or collision repair.

Prior experience analyzing data, creating charts, pivot tables, and summations.

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams); SharePoint experience is a plus.

Ability to prioritize, self-manage, and self-start.

Strong interpersonal skills and ability to communicate effectively with internal and external stakeholders.

Proven ability to work both independently and collaboratively in a remote work environment.

Strong organizational skills, with attention to detail and follow-through.

Process-oriented with the ability to think critically and problem-solve.

Ability to lift 25-50lbs (luggage).

Comfortable with extended periods of computer and phone-based work.

Willingness to work flexible hours when needed to meet deadlines or support operations.

Position is remote based, with potential occasional travel as needed.

Reports to: Program Manager

Work Model: Remote

Work Location: US-based Remote; Dallas, TX preferred

Supervises Others: No

Status : Full-time

FLSA Classification: Non-exempt

Visa Sponsorship Eligibility: This position is not eligible for Visa Sponsorship.

Relocation Eligibility: This position is not eligible for relocation.

DEKRA colleagues are welcome to apply for any position that is a potential match with their qualifications if performance in their current role is in good standing. The career path following this specific role is as follows:

Program Manager

As a global provider of comprehensive services and solutions, we help our customers improve their safety, security, and sustainability outcomes. DEKRA is the world’s leading testing, inspection and certification (TIC) companies offering innovative professional services in the fields of vehicle inspection, expert appraisals, industrial product testing & certification, management system certifications, leadership consulting, and much more. DEKRA is a purpose-driven organization with a deep passion to make the world a safer place on the road, at work, and at home. In DEKRA, you will be part of a continuously growing organization with a 100-year history involved in more than 50 countries on five continents.

We hope you’ll consider a career with DEKRA North America as we strive to become the Global Partner for a Safe World!

DEKRA North America is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .

DEKRA North America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please email [email protected], or call +1 (770) 971-3788. We will make a determination on your request for reasonable accommodation on a case-by-case basis .

DEKRA North America will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

DEKRA North America participates in the E-Verify program to confirm eligibility to work in the United States.