Business Support Analyst
Role Overview
Looking for a career with purpose on a collaborative team?
At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems.
If you are passionate about public service, we want to hear from you!
We are seeking candidates with strong communication skills and a commitment to process improvement to join the Business Improvement & Implementation Division (BIID) at the Department of Taxes.
As a Business Support Analyst you will serve as a liaison between multiple divisions at the Department and the software development teams.
You will implement software changes, including defining requirements and testing development changes.
Examples of work you would be responsible for include: legislative changes, annual revisions to a variety of tax forms, and process improvements related to return and refund review processes.
In this role, you will review requests for, and proactively identify opportunities for user experience, business process, and software improvements.
This position requires a high degree of independence, balancing of competing priorities, and the ability to adapt to change.
The ideal candidate will have: Experience in business process improvement, project management, and improving government services through modern technology.
Ability to learn complex processes, including tax administration, technical software processes, and data analysis.
Strong communication skills and the ability to explain technical concepts to non-technical audiences Demonstrated experience with iterative processes, including incorporating different types of feedback, launching quickly, and testing hypotheses.
Key Skills for This Role
Full Job Posting
Minimum Qualifications
- Bachelor's degree in accounting, statistics, business administration, project management, information technology management, or related field. OR Associate's degree in accounting, statistics, business administration, project management, information technology management, or related field AND two (2) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field OR Four (4) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field.
Preferred Qualifications
- Basic understanding of SQL. Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium and a dental plan at no cost for employees and their families Work/Life balance: 12 paid holidays each year and a generous leave plan State Paid Family and Medical Leave Insurance (FMLI) Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan Tuition Reimbursement Flexible spending healthcare and childcare reimbursement accounts Low cost group life insurance Incentive-based Wellness Program Qualified Employer for Public Service Student Loan Forgiveness Program Want the specifics? Explore the Benefits of State Employment on our website.
About Vermont Department of Health
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