Business Specialist

Employment Type

Closing Date

Job Title

Job Description

Key Responsibilities

• This is how you’ll bring the purpose of your role to life.
• Methodologies and frameworks
• · Agile product ownership: backlog input, coordinating feature teams, pilots and phased rollout
• · Software development lifecycle and release management
• · ITIL-aligned change, planned outage and incident communication
• · Business readiness and organisational change management
• · Continuous improvement intake and governance, including assessment through operational decision forums
• · Programming languages: not a core requirement of the role
• Specialised capabilities
• Product ownership of a geospatial platform modernisation, covering deployment planning, licence and cost management, pilot selection, feedback loops and rollout of features such as CNI and red line mark-up
• Running improvement initiatives across multiple stakeholders, from discovery through to deployment
• Producing training and support materials, including instructional videos, for field users
• Presenting system changes to operational leadership and business forums
• About you To be successful in the role, you'll bring skills and experience in:
• Essential
• Bachelor degree in Information Systems, Information Technology or a related discipline
• Gathering and analysing business requirements, and turning operational needs into system change requests
• Pre-release testing and quality assurance, including checking application behaviour against business requirements
• Managing releases and communicating changes for code, configuration, reference data and patch releases
• Coordinating application licences and user access
• Desirable
• A product ownership or business analysis certification, such as PSPO, CSPO or IIBA
• ITIL Foundation
• Industry knowledge and experience
• 3+ years in an ICT business analysis, business systems or product role.
• Experience in telecommunications, utilities or field service operations
• Understanding of how field technicians work and how system changes affect day-to-day operational work
• Experience supporting the replacement of end-of-life or limited-support platforms
• Systems, tools and technologies
• Field workforce management, scheduling and mobile technician applications which are IFS SaaS products and AWS internally hosted and developed application support systems (Telstra examples: MyDay, TBOSS, Availability Manager)
• Esri ArcGIS, including ArcGIS Field Maps, and migrating from legacy GIS platforms (Telstra example: GE Spatial)
• Network mapping and records applications (Telstra example: MAPS4P)
• Microsoft 365, including Teams, SharePoint and PowerPoint, plus tools for creating training videos.
• Delivery and backlog tools such as Jira and Confluence.
• If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply! -------------------------------------
• We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit www.telstra.com.au/careers/diversity-and-inclusion or email us at [email protected] noting your preferred method of contact
• Recruitment Start Date:28/10/2026
• Recruitment End Date: 25/11/2026
• About you
• To be successful in the role, you'll bring skills and experience in:
• We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
• www.telstra.com.au/careers/diversity-and-inclusion or email us at [email protected] noting your preferred method of contact

Qualifications

• Essential
• Bachelor degree in Information Systems, Information Technology or a related discipline
• Gathering and analysing business requirements, and turning operational needs into system change requests
• Pre-release testing and quality assurance, including checking application behaviour against business requirements
• Managing releases and communicating changes for code, configuration, reference data and patch releases
• Coordinating application licences and user access
• Desirable
• A product ownership or business analysis certification, such as PSPO, CSPO or IIBA
• ITIL Foundation
• Industry knowledge and experience
• 3+ years in an ICT business analysis, business systems or product role.
• Experience in telecommunications, utilities or field service operations
• Understanding of how field technicians work and how system changes affect day-to-day operational work
• Experience supporting the replacement of end-of-life or limited-support platforms
• Systems, tools and technologies
• Field workforce management, scheduling and mobile technician applications which are IFS SaaS products and AWS internally hosted and developed application support systems (Telstra examples: MyDay, TBOSS, Availability Manager)
• Esri ArcGIS, including ArcGIS Field Maps, and migrating from legacy GIS platforms (Telstra example: GE Spatial)
• Network mapping and records applications (Telstra example: MAPS4P)
• Microsoft 365, including Teams, SharePoint and PowerPoint, plus tools for creating training videos.
• Delivery and backlog tools such as Jira and Confluence.
• If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
• We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
• Recruitment Start Date:28/10/2026
• Recruitment End Date: 25/11/2026

Preferred Qualifications

• www.telstra.com.au/careers/diversity-and-inclusion or email us at [email protected] noting your preferred method of contact