Business Process Support Analyst
Role Overview
The Post Support Services Unit provides financial management services, including vouchering, time and attendance, accounting, reconciliation, financial systems analysis, and reporting support to participating overseas missions.
The analyst works on a team providing systems analysis and support services, with specific duties assigned by the manager.
Key Skills for This Role
Full Job Posting
Department and Role
The Post Support Services Unit provides financial management services, including vouchering, time and attendance, accounting, reconciliation, financial systems analysis, and reporting support to participating overseas missions.
The analyst works on a team providing systems analysis and support services, with specific duties assigned by the manager.
Minimum Requirements
- A four-year degree from an accredited college or university in accounting or a related field such as computer science or business administration; alternatively, 4 years of related experience may substitute for the degree.
- Contractors supporting the Department must complete a Moderate Risk Public Trust investigation or obtain and maintain a Secret security clearance as a condition of employment.
Experience and Capabilities Sought
- Experience with Department of State financial systems used by overseas posts, including internal and external systems.
- Knowledge of federal accounting and financial management policies, reporting, practices, operations, and procedures.
- Ability to analyze complex financial systems requirements, problems, and issues.
- Flexibility, adaptability, attention to detail, and strong analytical, communication, and organizational skills.
Day-to-Day Responsibilities
- Provide team administrative support, including time and attendance, reporting, onboarding, and meeting preparation.
- Administer post-level databases and web-based system access, including user and role requests and permissions.
- Support business process analysis, innovation, and continuous improvement.
- Support reporting, reconciliation, financial systems analysis, and other functional requirements.
- Help staff understand system changes and participate in testing; communicate upcoming tools, procedures, updates, concerns, and issues.
- Respond to customer requests, follow up on communications, log issues, track resolutions, and support customer satisfaction.
- Support CGFS ISO 9001 activities as needed; other duties may be assigned.
Work Schedule
- Work an 8-hour shift between 6:15 a.m. and 6:00 p.m. with a non-compensated 45-minute lunch.
- Additional authorized hours may be required.
Workplace
- This is a 100% on-site position.
Software Systems Utilized
- Systems include RFMS/M Momentum, GBI 2.0, E2 Solutions, ILMS, GOVT&A, eInvoicing, IBIS, CIMS Admin iPost, SHIFTS, and the GFS Knowledge Base.
- Tools also include screen capture software, Adobe Acrobat, Microsoft Office, and MS365 applications, with specific knowledge in Power BI.
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