Business Process Specialist

Overview

Role Overview

Process Mapping & Visualization

• Lead detailed as-is and to-be process mapping across core operational workflows using tools such as LucidChart, Visio (or similar platforms).
• Create high-quality visual process maps that clearly represent end-to-end workflows, system interactions (Salesforce, SAP), handoffs, exceptions, and dependencies.
• Ensure process maps are structured, standardized, and suitable for executive, cross-functional, and operational audiences.
• Continuously refine process maps based on stakeholder feedback and evolving operational needs.

Stakeholder Engagement & Information Gathering

• Engage cross-functional teams to extract accurate and complete process details, including real-world practices and exceptions.
• Influence stakeholders to provide reliable inputs by asking the right questions and challenging inconsistencies.
• Facilitate process walk-through sessions and working discussions to validate process flows and assumptions.

Process Improvement Support

• Identify inefficiencies, gaps, and risks during process mapping exercises and flag improvement opportunities.
• Support the Manager in defining optimized to-be processes and future-state workflows.
• Assist in aligning ME-specific processes with global standards by clearly documenting variations and dependencies.

Documentation & Knowledge Management

• Maintain process maps, SOPs, and supporting documentation in Confluence or approved knowledge repositories.
• Ensure all process documentation remains current, accessible, and aligned with system updates.
• Support onboarding and training efforts by providing clear visual process materials.

Performance & Continuous Improvement (Secondary Focus)

• Support tracking process effectiveness through defined KPIs and qualitative feedback.
• Participate in continuous improvement initiatives by providing data-backed insights from process analysis.

Required Qualifications

• Bachelor’s degree in business, Operations, Engineering, or a related field.
• 3–5 years of experience in process mapping, business process analysis, or operations roles.
• Strong hands-on expertise with Visio or equivalent process mapping and visualization tools like Lucid chart or Miro
• Demonstrated ability to create clear, structured, executive-ready process visuals.
• Experience working across enterprise systems such as Salesforce and SAP.
• Strong stakeholder management and influencing skills, with the ability to extract accurate information from diverse teams.
• High attention to detail and strong analytical mindset.

Preferred Qualifications

• Experience in automotive, manufacturing, supply chain, or complex operational environments.
• Familiarity with Business Process Model and Notation (BPMN) or other structured process mapping methodologies.
• Experience supporting regional/global process alignment initiatives.
• Exposure to transformation or scale-up environments.

Additional Compensation and Benefits