Business Process Improvement Analyst for Mail Management

Position summary

Process improvement and modernization

• Evaluate mail management workflows and operational practices to identify improvement opportunities.
• Recommend modernization initiatives that improve efficiency, accuracy, reporting, and program oversight.
• Identify automation opportunities, gather requirements, document workflows, develop process maps, and support approved improvements.

Data analysis and reporting

• Collect, validate, and analyze postal operational and financial data.
• Design and maintain dashboards, spreadsheets, charts, and management reports.
• Analyze postal expenses, mail volumes, service utilization, and operational trends; identify discrepancies and performance gaps.
• Develop reporting tools and performance measures to support management decisions.

Documentation and program support

• Develop and maintain SOPs, desk guides, process maps, and operational procedures.
• Prepare training materials, job aids, and customer communications.
• Support postal operations, assessments, customer inquiries, and vendor coordination.
• Analyze Mail Security Plan responses, prepare findings, research issues, and recommend corrective actions.
• Support program meetings, track action items, and prepare management updates.

Required qualifications

• Three to five years of experience in business analysis, process improvement, operations analysis, or a related field.
• Experience with process evaluation and operational improvements, technology-driven workflow improvements, SOPs, process maps, and business documentation.
• Experience building dashboards, developing reports, and analyzing operational data.
• Strong Microsoft Excel skills and experience with reporting or data visualization tools.
• Working knowledge of mail management, postal operations, mailing services, or related shipping operations.
• Strong analytical, problem-solving, organizational, and communication skills; ability to manage multiple assignments independently and meet deadlines.
• Ability to obtain and maintain a U.S. Government security clearance as required.

Preferred qualifications

• Federal government program experience is preferred.
• Power BI, SharePoint, Power Automate, or similar technology experience is preferred.
• Business modernization, digital transformation, USPS, FedEx, UPS, mail management systems, postal expenses, Mail Security Plans, or federal RIM familiarity is preferred.

Pay

• Pay is $75,000–$85,000 per year.

Work location

• Work location is hybrid remote in McLean, Virginia.