Business Process Improvement Analyst
Role Overview
Support Pennon Group’s Maintenance Excellence Transformation initiative and help improve how it cares for business assets.
Work with Improvement Leads, technical specialists and operational teams to turn transformation into practical, sustainable processes.
Key Skills for This Role
Full Job Posting
Role overview
Support Pennon Group’s Maintenance Excellence Transformation initiative and help improve how it cares for business assets.
Work with Improvement Leads, technical specialists and operational teams to turn transformation into practical, sustainable processes.
What you’ll be doing
- Translate business and technical changes into practical end-to-end processes with improvement teams and subject matter experts.
- Facilitate workshops to design future ways of working.
- Map current processes, including activities, hand-offs, decisions, controls and system interactions.
- Apply Lean principles to identify waste, duplication, inefficiencies and opportunities.
- Design future processes that improve customer, operational and business outcomes.
- Consider people, systems, data, controls, training and operational needs in process designs.
- Support implementation and refinement; produce documentation and guidance for adoption.
- Promote continuous improvement and share best practice across the transformation portfolio.
What we’re looking for
- Experience in business process improvement, continuous improvement, operational excellence or process design.
- Strong process mapping and business analysis skills, including workshop facilitation.
- Knowledge of Lean principles and continuous-improvement methodologies.
- Ability to analyse complex processes and simplify them into sustainable solutions.
- Excellent communication and stakeholder-management skills; experience engaging operational, technical and business stakeholders.
- Strong problem-solving skills and a curious mindset.
Desirable experience and qualifications
- Utilities, engineering, infrastructure or other asset-intensive industry experience is desirable.
- Lean, Six Sigma, Business Process Management or equivalent improvement qualifications are desirable.
- Transformation, change or operational-improvement programme experience is desirable.
- Knowledge of process-improvement tools, methodologies and continuous-improvement frameworks is desirable.
About Pennon Group
Pennon Group serves communities through water and renewables businesses and describes environmental and sustainability aims.
Benefits
- The posting mentions holiday flexibility, a company pension, training and development, discounts and vouchers, and 24/7 support.
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