Business Process Automation Analyst

Role overview

Responsibilities

• Interview teams and map current workflows, documenting activities, decision points, and data flows.
• Identify workflow bottlenecks, redundancies, workarounds, error risks, and repetitive tasks suitable for automation.
• Build automated workflows using RPA, Power Automate, PowerShell, AI, low-code platforms, and related tools.
• Assess and implement AI tools such as Claude, ChatGPT, and Copilot in workflows, electronic forms, and dashboards.
• Test solutions, implement them in production, and manage transitions from legacy processes.
• Collaborate across departments to identify automation opportunities and solve complex problems.
• Monitor performance, gather feedback, and refine or scale automation solutions.

Requirements

• Bachelor’s degree in Business, Computer Science, IT, Information Systems, or a related field, or equivalent professional experience; certifications are a plus.
• 4–7 years of experience in business process automation, workflow automation, RPA implementation, or operations optimization, with exposure to IT systems and technology implementations.
• Experience mapping processes, documenting workflows, and creating diagrams with Visio, Lucidchart, or similar tools.
• Hands-on experience with Power Automate, N8N, Zapier, RPA platforms, or similar automation tools.
• Proficiency with PowerShell and/or SQL, Python, or similar languages.
• Experience with data analysis and visualization tools; ability to translate data into actionable insights.
• Familiarity with AI tools and workflows, particularly Claude or similar large language models.
• Enterprise integration understanding; ERP, Entrata or other property management software, and cloud platform experience are a plus.
• Strong communication, interviewing, presentation, and cross-functional collaboration skills.

Workplace

• The description places the role at the company’s corporate offices in downtown Columbus, Ohio.