Business Process Analyst - SOP & Process Documentation

Role overview

Process documentation

• Document end-to-end current-state processes through observation and user interviews at branches, yards, and the corporate office.
• Build process maps and swimlane diagrams showing handoffs, approvals, and system touchpoints.
• Write step-by-step SOPs, work instructions, and screenshot-based quick-reference guides for field and office users.
• Test procedures in the system, verify accuracy, and flag gaps.

Process improvement and governance

• Use SIPOC, process mapping, and root cause analysis to identify waste, redundant steps, and control gaps.
• Document branch-level process differences and support standardization.
• Summarize findings and recommendations for IT and business leaders in plain language.
• Maintain the SOP library, templates, version control, process owners, and review dates.
• Collect feedback and update procedures as systems and processes change.

Training and adoption

• Document system test steps and record issues found.
• Help create user guides, quick-reference documents, and video walkthroughs.
• Support rollout of new and updated processes to branches and corporate teams.

Required qualifications

• Lean Six Sigma Green Belt certification.
• One to three years in process documentation, business analysis, or operations improvement; internships count.
• Proven SOP and work-instruction writing for non-technical users; writing samples required.
• Strong attention to detail and ability to make unclear processes clear and repeatable.
• Clear communication and ability to work with field crews, branch staff, and leadership.
• Proficiency in Visio or Lucidchart and Microsoft 365, including Word, Excel, and SharePoint.

Preferred qualifications

• Background in equipment rental, crane services, heavy equipment, or industrial services is preferred.
• Hands-on ERP or rental management system experience; SOP capture tools such as Scribe or Tango; exposure to system testing and end-user training; BPMN familiarity.
• A related bachelor’s degree or equivalent experience is preferred but not required.

Workplace and travel

• Full-time, on-site position with up to 25% travel to branches and yards.
• Growth opportunities include business analyst and process excellence roles.

Work authorization