Business Process Analyst II

Role overview

Minimum qualifications

• Bachelor’s degree from an accredited college or university, with major coursework in Business Administration, Public Administration, or a related field.
• Four years of business analysis experience in finance, revenue generation, or a related area.
• Valid driver’s license.
• Candidates who do not meet the education requirement may be considered with more relevant work experience than the position requires.

Preferred qualifications

• Experience with a water and sewer utility is preferred.
• Proficiency with Microsoft Office, including Excel, PowerPoint, and Power BI, is preferred.
• Knowledge of and experience applying Lean and Six Sigma methods is preferred.

Responsibilities

• Investigate business process and system issues, identify root causes, and resolve or escalate concerns.
• Gather business requirements, document workflows, and recommend practical improvements to efficiency, consistency, and reliability.
• Develop and maintain reports and dashboards to help staff understand performance, identify trends, and make decisions.
• Support financial forecasting, benchmarking, reporting, rate modeling, and decision-making with accurate data.
• Analyze financial, budget, and water usage data; investigate fiscal or operational concerns.
• Perform quality checks, investigate discrepancies, and maintain data integrity.
• Track initiative return on investment, support project prioritization, and help allocate resources for customer value.

Schedule

• Workdays are Monday through Friday, 8 a.m. to 5 p.m.; some evening or weekend work is required.

Pay

• Pay range is $35.43–$46.06 per hour.

Benefits

• Listed benefits include 11 paid holidays, medical, dental and vision coverage, paid time off, a pension plan, and professional development opportunities.