Business Process Analyst
Role Overview
Permanent, full-time vacancy in Environmental Services, supporting Water and Wastewater Services.
Develops and maintains internal controls, processes, procedures, and reporting systems to support effective business practices.
Work mode is hybrid; the stated work location is City Hall, 1 Carden Street.
Reports to the Supervisor, Business Services.
Key Skills for This Role
Full Job Posting
Position overview
Permanent, full-time vacancy in Environmental Services, supporting Water and Wastewater Services.
Develops and maintains internal controls, processes, procedures, and reporting systems to support effective business practices.
Work mode is hybrid; the stated work location is City Hall, 1 Carden Street.
Reports to the Supervisor, Business Services.
Responsibilities
- Lead business improvement processes and analyze operational data, measures, goals, and processes with departmental leaders.
- Support software applications and reporting, verify report accuracy, and resolve errors.
- Contribute to strategic and business planning; recommend process improvements and report sustainable benefits.
- Maintain team policies, procedures, records, and filing systems in accordance with retention and legislative requirements.
- Support health and safety, environmental management, performance reporting, process optimization, and business systems.
- Collaborate with stakeholders, participate in committees, prepare staff communications, and provide supervisor backup.
Qualifications and requirements
- Post-secondary education in business administration or a related discipline, or an equivalent combination of education and experience.
- Experience improving processes, analyzing data, supporting operations, developing solutions, and maintaining process applications and reporting systems.
- Municipal document management standards familiarity, cross-functional teamwork, organization, attention to detail, communication, interpersonal, leadership, and team-building skills.
- Advanced Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, and SharePoint; ability to manage documentation and records.
- Ability to work from various locations and attend offsite meetings as required.
- Water or wastewater experience, change management, Lean, Six Sigma, process mapping, continuous improvement, and listed work-management systems are assets.
Hours
- 35 hours per week, Monday to Friday, between 8:00 a.m. and 4:00 p.m.
Salary
- Salary range is CAD 68,625.65 to CAD 85,782.06; no pay cadence is specified.
Benefits
- Benefits may include paid vacation and personal days, OMERS defined-benefit pension with employer matching, health and dental coverage, employee and family assistance, parental leave top-up, learning support, and recognition programs.
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