Business Process Analyst B2C
Role Overview
Reporting to the Lead Business Process Analyst for B2C, this role partners with the EMEA Marketing team on changes and projects supporting its strategy.
The work covers the change lifecycle, including requirements, testing, and training, with a hands-on focus on organisational improvement.
The primary focus is sales and marketing processes, including e-commerce, while considering impacts on other process areas.
Key Skills for This Role
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About Techtronic Industries
Techtronic Industries develops cordless technology, power tools, accessories, hand tools, outdoor power equipment, and floorcare and cleaning products.
Its Technology and Business Process department supports organisational change and strategic goals across the EMEA region.
About the role
Reporting to the Lead Business Process Analyst for B2C, this role partners with the EMEA Marketing team on changes and projects supporting its strategy.
The work covers the change lifecycle, including requirements, testing, and training, with a hands-on focus on organisational improvement.
The primary focus is sales and marketing processes, including e-commerce, while considering impacts on other process areas.
Key responsibilities
- Work on business projects and initiatives and support management of projects and stakeholder change requests.
- Maintain the B2C roadmap of change requests and initiatives.
- Document business requirements, process and data flow diagrams, and key user guides with process owners, analysts, and developers.
- Define current and future end-to-end business processes and requirements with stakeholders.
- Analyse solution impacts across processes and ensure solutions are optimised and controlled.
- Facilitate workshops, gather feedback, and translate it into business requirements for developers.
- Develop integration and UAT test scripts, review results, and coordinate UAT with IT and key users.
- Produce training documentation and identify process improvements through reviews or data analysis.
What you'll need
- At least five years of proven experience as a business analyst and/or project manager.
- Experience and knowledge in Salesforce Marketing Cloud is desirable.
- Experience and knowledge in SAP is desirable.
- Clear written and verbal communication with business and IT stakeholders, including experience acting as a bridge between them.
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