Business Performance and Analytics Lead

What you’ll do

• We are seeking a commercially minded and curious Business Performance and Analytics Lead - InstantScripts to join our Digital Health team for a 6-month parental leave cover opportunity . Reporting to the Commercial Finance Manager - Digital Health, you will be responsible for delivering business analytics, reporting, forecasting and performance insights that support the growth, patient experience and operational effectiveness of InstantScripts. This role plays a key part in fostering a data-driven culture, ensuring reliable business intelligence, and contributing to the ongoing development of analytics capability across the business. Key Responsibilities include but are not limited to: Partner with Product, Marketing, Clinical and Operations teams to deliver actionable insights that support business performance and strategic decision-making Deliver reporting and analysis across consultations, conversion, patient acquisition and retention, patient experience, operational efficiency and unit economics. Build and maintain forecasts, projections and scenario models to support planning, budgeting and commercial performance. Analyse patient journey, funnel and campaign performance data to identify growth opportunities, optimise outcomes and support evidence-based decision-making. Develop and maintain SQL queries, data models and reporting solutions on Google Cloud Platform (GCP), ensuring accurate and reliable business reporting. Work closely with Technology and Data teams to uphold data quality, governance, privacy and security standards while maintaining a single source of truth for key metrics. Drive continuous improvement through reporting automation, enhancement of analytics tools and data models, and effective management of ad hoc analytical requests What you’ll bring: Minimum 5 years' experience in business analytics, data analysis or insights roles Strong experience with Google Cloud Platform (GCP) data tools, including BigQuery, and advanced SQL Strong data visualisation and reporting capability using BI tools such as Looker Studio Experience in forecasting, experimentation (A/B testing), funnel, cohort and customer analytics Experience in digital health, telehealth, e-commerce, retail or subscription-based businesses will be highly regarded Experience handling sensitive personal or health data in line with privacy, governance and security requirements Experience writing code (e.g. Python or R) for data analysis, transformation or automation, including practices such as version control, is highly regarded Tertiary qualifications in Business Analytics, Data Science, Statistics, Economics, Commerce, Information Systems or a related discipline Why us? Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica, Instantscripts and Clear Skincare Clinics Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group Novated leasing options Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year Beautiful outdoor terrace for work and recreation Food, coffee and health & wellbeing facilities onsite including a landlord operated gym Dedicated end of trip facilities (cycle racks, showers, lockers) Aboriginal and Torres Strait Islander Applicants Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.