Business Performance Analyst

Role overview

Financial performance

• Prepare monthly, quarterly, and annual reports comparing actual results with budgets and forecasts.
• Identify financial variances, trends, and performance drivers across services, business units, and regions.
• Monitor financial metrics and support pricing, contract, investment, and profitability decisions.

Operational performance

• Analyze service delivery efficiency, utilization, productivity, quality, and customer satisfaction metrics.
• Identify bottlenecks and inefficiencies and conduct cost-benefit analyses for improvement initiatives.
• Track operational KPIs through dashboards and scorecards.

Business support

• Collaborate with operations, service delivery, sales, leadership, and commercial teams.
• Translate complex data into insights and recommendations for non-financial stakeholders.
• Support business cases for new services, contracts, investments, and strategic initiatives.

Reporting and improvement

• Maintain and enhance financial and operational reporting systems and data visualization tools.
• Ensure accuracy, consistency, and integrity across multiple data sources and systems.
• Automate routine reporting and improve analytical processes and performance measurement frameworks.

Qualifications and experience

• 3-5 years of experience in financial analysis, management accounting, business analysis, or commercial finance in a service organisation.
• Advanced Excel, BI visualization, financial statement, management accounting, cost analysis, statistical analysis, and forecasting experience.
• SQL or database query skills and Corrigo experience are desirable.

Professional capabilities

• Ability to synthesize complex data into coherent insights and influence business change.
• Strong communication, presentation, problem-solving, accuracy, commercial awareness, and cross-functional collaboration skills.
• Understanding of service business models, cost structures, operational processes, and service delivery metrics.

Hours

• The role is stated as 36.5 hours per week, Monday to Thursday 8:45-16:40 and Friday 8:45-16:00.

Benefits

• The package includes 25 days of holiday plus bank holidays, an option to buy five additional days, a contributory pension, life assurance, and a healthcare scheme.