Business Operations
Key Skills for This Role
Full Job Posting
What you will do and achieve:
- Design and implement scalable processes across GTM, customer success, finance and core operations.
- Create compelling materials for strategic presentations and external partnerships.
- Build and own financial models and business metrics to inform strategic decisions.
- Develop customer success playbooks that drive adoption, activation, and measurable value.
- Lead cross-functional projects across customer success, partnerships, community-building, and more.
- Build dashboards and reporting systems to drive data-informed decisions across the business.
- Partner closely with leadership and technical teams to ensure operational excellence as we scale.
Qualifications
- 3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup.
- Exceptional analytical and problem-solving abilities, with strong data analysis and/or financial modeling skills.
- Proven track record of thriving in ambiguous environments and driving results under pressure.
- Outstanding written and verbal communication.
- Ability to break down complex problems and execute structured solutions.
- Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions.
- Experience collaborating closely with technical teams and products.
Nice to have:
Experience in AI/ML or enterprise software companies.
Background in B2B SaaS operations.
Technical background or basic coding abilities.
Proven record of scaling operations at early-stage startups.
About Factory
AI software company building autonomous coding agents for startups and enterprise engineering teams.
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