oracle
Business Operations Onboarding Analyst
Nationwide
GBR
Mid
Onsite
Discovered 4 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- The extras you’ll get
- There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- Banking – but fairer, more rewarding, and for the good of society
- We forge our own path at Nationwide.
- As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
- If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
- At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
- We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
- What to do next
- If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
- We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
- Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
- If you want to find out more about using AI in our recruitment process, please read more here.
- Disability Confident
- We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
- That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
- Apply safely with Nationwide
- Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
- The hiring manager for this role is Lesley Nicol, and the main recruitment contact is Kirsty Packer.
- Please note that should you be successful in securing this role, the job title on our internal systems will be Business Support Analyst.
- A detailed knowledge of Business Onboarding processes and procedures
- Knowledge and experience of the dynamics systems used for onboarding
- Experience in data analysis to identify trends and translate into practical solutions to achieve business objectives and financial targets
- Practical knowledge of the regulatory environment as applicable to Financial Services regulatory SLA's etc
- Excellent verbal and written communication skills; ability to listen, understand and respond professionally, anticipating customer and colleague needs
- Intermediate knowledge of Microsoft Office applications
- The ability to join and become part of a tight-knit team of people committed to delivering a brilliant customer experience
- A strong customer service ethic to ensure the team focus on excellent customer outcomes
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
- You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Responsibilities
- What you’ll be doing
- This role is responsible for analysing performance across a range of key performance indicators, identifying the root causes of underperformance, and implementing targeted actions to drive continuous improvement and maximise results. Working closely with the Operations Manager and Flow Managers, you will support the onboarding and implementation of new initiatives, ensuring changes are delivered effectively and efficiently. You will play a key role in managing and tracking actions related to change delivery, helping to create processes that are simple, effective and customer-focused while maintaining appropriate controls and safeguards. The successful candidate will proactively identify opportunities to improve processes, enhance operational efficiency and reduce costs through continuous improvement, while ensuring all activities are carried out in line with company policies, regulatory requirements and key control frameworks.
- About you
- A detailed knowledge of Business Onboarding processes and procedures
- Knowledge and experience of the dynamics systems used for onboarding
- Experience in data analysis to identify trends and translate into practical solutions to achieve business objectives and financial targets
- Practical knowledge of the regulatory environment as applicable to Financial Services regulatory SLA's etc
- Excellent verbal and written communication skills; ability to listen, understand and respond professionally, anticipating customer and colleague needs
- Intermediate knowledge of Microsoft Office applications
- The ability to join and become part of a tight-knit team of people committed to delivering a brilliant customer experience
- A strong customer service ethic to ensure the team focus on excellent customer outcomes
- Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
- You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Preferred Qualifications
- Access to an annual performance-related bonus
About Nationwide
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nationwide
Director, Business Program Management (Product Operating Model & Agile Coaching Lead)
, USA
SeniorFull-time
Discovered YesterdayView →
Lead Product Manager - Credit Card
, GBR
Discovered Today
Manager, Personalisation Strategy
, GBR
Discovered Today
Financial Crime Analytics Consultant
, GBR
Discovered Today
Sr State Product Analyst
, USA
Discovered TodayFull-time
Director, Business Program Management (Product Operating Model & Agile Coaching Lead)
, USA
Discovered YesterdayFull-time
Specialist, Cybersecurity (Digital Forensics)
Columbus, USA
Discovered 2 days agoFull-time
Sr Engineer, Software Engineer - Genesys Cloud
Columbus, USA
Discovered 2 days agoFull-time
Sr. Recruiting Coordinator, Talent Acquisition
Columbus, USA
Discovered 2 days agoFull-time