Business Operations Manager - Training
Role Overview
Leads planning and coordination of technical and non-technical training across the region.
Ensures training is delivered with operational discipline, high quality, effective resource use, and alignment to Customer Care and Aftersales priorities.
Oversees launch readiness, supplier and agency performance, financial controls, facility coordination, and dealer training KPIs.
Key Skills for This Role
Full Job Posting
Work arrangement
- The role is onsite full time at the GM MEO Dubai Training Center.
Role
Leads planning and coordination of technical and non-technical training across the region.
Ensures training is delivered with operational discipline, high quality, effective resource use, and alignment to Customer Care and Aftersales priorities.
Oversees launch readiness, supplier and agency performance, financial controls, facility coordination, and dealer training KPIs.
Key responsibilities
- Plan and deliver regional training programs and align schedules with business needs.
- Coordinate training readiness and deployment for new model launches.
- Quality-assure training materials, delivery standards, and learning solutions.
- Manage training resources, agencies, and contracted workforce, including scheduling, utilization, performance, and service-level compliance.
- Monitor dealer training KPIs and prepare monthly reports to improve participation, effectiveness, and business impact.
- Manage forecasts, budgets, purchase orders, supplier invoices, dealer rebill tracking, and spend governance; analyze variances and take corrective action.
- Coordinate Training Center facilities, safety practices, LMS readiness, training assets, and dealer training advisory council actions.
Required qualifications
- Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management, or a related field.
- At least five years of progressive experience in training operations, service operations, dealer development, or related business operations.
- Experience coordinating multiple initiatives in a regional or cross-functional environment and using data and KPIs to improve performance.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Strong stakeholder management, communication, organization, and follow-through skills; focus on safety, quality, compliance, and operational discipline.
- Fluent written and spoken English; able to work onsite in Dubai and coordinate with regional stakeholders, field teams, dealers, suppliers, and agencies.
Preferred qualifications
- MBA or equivalent master’s degree in business, operations, finance, or a related field.
- Experience with suppliers, agencies, or contracted training workforces; automotive technical training, dealer development, or Customer Care and Aftersales.
- Working knowledge of learning management systems, purchasing or ERP systems, and data visualization tools such as Power BI.
- Experience with training budgets, forecasts, supplier contracts, rate cards, purchase orders, dealer cost recovery, model launches, skills competitions, or regional programs.
- Familiarity with GM safety, procurement, data protection, and operational compliance policies.
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