Business Operations Manager - Data & Analytics

Role Overview

Reporting & Analytics

• Own and maintain CCO reporting and analytics solutions for Sales Leadership, Regional Sales Operations, and other business stakeholders.
• Design, develop, automate, and enhance dashboards and reporting solutions supporting pipeline, revenue, bookings, forecasting, and operational performance.
• Translate business requirements into actionable analytics and reporting solutions.
• Deliver insights and recommendations to support business decision-making.
• Partner with Sales, Sales Finance, Support & Services, and Sales Operations teams to understand reporting needs and priorities.

Data Management & Governance

• Serve as the primary point of contact for CCO data, reporting, and analytics topics.
• Partner with TMO, Central Analytics, and business stakeholders to improve data quality and governance.
• Lead data cleansing initiatives and support data warehouse-related projects.
• Ensure reporting data is accurate, consistent, and aligned with business requirements.

Analytics Platforms & Security

• Lead development, maintenance, and optimization of Tableau dashboards and reporting assets.
• Support reporting transformation initiatives and evaluate emerging analytics and visualization technologies.
• Manage dashboard security, user access permissions, and reporting governance.
• Collaborate with IT and Security teams to ensure compliance with company data governance and security standards.

Stakeholder Management

• Act as the primary liaison between CCO and TMO on reporting, analytics, and data initiatives.
• Communicate insights and recommendations to both business and technical stakeholders.
• Drive alignment between business priorities and reporting solutions.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Statistics, Data Analytics, or a related field.
• 7+ years of experience in Business Operations, Sales Operations, Business Intelligence, Analytics, or related functions.
• Advanced Tableau development experience, including dashboard design, data modeling, performance optimization, and access management.
• Strong SQL skills and experience working with large enterprise datasets.
• Experience working with data warehouses, reporting platforms, and data governance frameworks.
• Experience managing reporting access controls and security permissions.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and presentation skills.

Preferred Qualifications

• Experience with AWS QuickSight.
• Experience with Microsoft Power BI.
• Experience supporting sales, revenue, pipeline, forecast, bookings, or operational reporting environments.
• Knowledge of Salesforce reporting and analytics.
• Experience supporting analytics transformation or reporting modernization initiatives.

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