Business Intelligence Analyst

Company

Role responsibilities

• Coordinate SCV 1.0 and SCV 2.0 operations across suppliers, buyers, MPMs, IT/engineering security teams, and SCV support.
• Process SCV requests by extracting missing drawings and attaching them to SCV events; support supplier onboarding and appropriate access assignment.
• Triage ServiceNow incidents and access requests, route and track them, and ensure timely closure within SLA.
• Maintain the SCV Continuous Improvement Program tracker and drive initiatives to closure.
• Work with Ariba, SAP, and Engineering Applications Security teams to resolve cross-platform issues.
• Analyze recurring incidents and recommend process or system changes to reduce ticket volume.
• Prepare incident and usage reports, including monthly breakdowns, for leadership review.
• Maintain procedures, work instructions, and FAQs; guide supplier and contractor access requests and approvals.
• Escalate systemic platform issues, security concerns, and design gaps to engineering or IT leadership.

Capabilities and skills

• The role calls for conceptual knowledge in the discipline, analytical problem-solving, and clear communication.
• Key skills include cross-functional coordination, stakeholder communication, process documentation, continuous improvement, and reporting/data tracking using Excel and ServiceNow.
• The position includes informal guidance to new team members and has no supervisory responsibilities.

Location and travel

• The posting lists Bangalore, India, and indicates travel of 10% of the time.

Employment details