Business Insights & Analytics Manager

Role overview

Key responsibilities

• Provide client, portfolio, and market performance reporting and identify opportunities to accelerate growth.
• Analyze client, product, market, and revenue performance; identify risks, performance gaps, and growth opportunities; recommend actions.
• Develop and track action plans with Business Development teams and monitor progress against objectives.
• Design and maintain executive dashboards, scorecards, and reporting on country, client, product, and business performance.
• Lead business reviews with analysis, performance commentary, and strategic recommendations.
• Conduct deep-dive analyses of clients, industries, products, and strategic initiatives.
• Lead the KBO AI and Automation agenda, including use cases, AI-enabled solutions, reporting improvements, and productivity automation.
• Support client initiatives, events, and strategic programs, including planning, execution, and measurement.
• Coordinate with stakeholders to ensure data availability, accuracy, and integrity for performance reporting.
• Provide senior leaders with insights and recommendations on business performance, trends, risks, and opportunities.
• Support commercial effectiveness, strategic planning, operational excellence, and key KBO sub-region priorities.

Experience and qualifications

• At least 5 years of experience in business planning, analytics, strategy, consulting, financial services, or the payments industry.
• Strong experience in business performance management, reporting, analytics, and turning data into actionable insights.
• Experience analyzing client, market, product, and revenue performance and identifying growth opportunities and performance gaps.
• Experience developing executive dashboards, scorecards, business reviews, and performance reporting.
• Experience leading cross-functional projects and strategic initiatives.
• Strong stakeholder management and ability to partner with Business Development teams and senior leaders.
• Advanced proficiency in Excel, PowerPoint, and data visualization tools such as Power BI or Tableau.
• AI, automation, or digital transformation experience is an advantage.
• Strong communication, problem-solving, and presentation skills.
• Digital fluency, including ability to use Generative AI tools such as ChatGPT and Microsoft Copilot.

Workplace

• Visa requires at least 3 days in the office; the Hiring Manager will confirm expectations for those days.

About Visa