Business Director - Technology

Role Overview

Salesforce Application/Technical Architect (Business Director Level)

Architecture & Solution Leadership

• Own the end-to-end Salesforce solution architecture across Service Cloud, Data Cloud, Experience Cloud, and integrated platforms.
• Define and govern target-state architecture, data architecture and integration architecture across the program.
• Drive design decisions across parallel workstreams and ensure consistency of foundational components (e.g. data model).
• Provide architecture leadership across multiple concurrent client engagements, ensuring design coherence and quality standards are upheld across the portfolio.
• Establish and evolve reusable architecture patterns, reference designs, and accelerators that can be applied across engagements.

Client Advisory & Stakeholder Engagement

• Act as the senior architecture point of contact for client stakeholders, including business owners across verticals, IT leadership, and operations leads.
• Translate Salesforce capability into business outcomes for non-technical audiences; translate business requirements into precise technical design for delivery teams.
• Facilitate design workshops, present architecture decisions, and produce client-ready artifacts.

Program & Delivery Oversight

• Provide architectural oversight across multiple concurrent workstreams, ensuring solution coherence and delivery quality.
• Govern technical risks, design debt, and scope changes; escalate trade-offs with clear options and recommendations.
• Conduct architecture reviews and technical assurance across other Salesforce engagements in the portfolio, surfacing risks and design gaps early.

Pre-Sales & Business Development

• Lead Salesforce architecture input into pre-sales opportunities, including discovery sessions, solution shaping, and response authoring.
• Define target-state solutions, integration approaches, and high-level estimates that map client requirements to Salesforce capability.
• Present architecture and solution approach to prospective clients in pitches, orals, and technical evaluations.

Required Experience & Qualifications

• 10+ years in Salesforce delivery, with at least 5 years in a Salesforce architect role on multi-cloud enterprise programs.
• Proven hands-on architecture experience across multiple Salesforce clouds.
• Demonstrated experience integrating Salesforce with CTI and other key third-party platforms.
• Experience supporting pre-sales activity, including solution shaping, RFP responses, and client-facing pitches.
• Consulting or agency delivery background; experience delivering in the Middle East market is an advantage.
• Salesforce platform architecture (sharing, security, large data volumes, governor limits, declarative vs programmatic trade-offs).
• Service Cloud design: Case Management, Knowledge (article taxonomy, lifecycle, approval, versioning), Omnichannel and Skills-Based Routing and more.
• Integration architecture: REST/SOAP/event-driven, Platform Events, middleware patterns.
• Knowledge of AI related Salesforce features.
• Governance: release management, environment strategy, DevOps tooling, technical debt management.