Business Development Manager

KEY ACCOUNTABILITIES

Identify new opportunities, maintain a strong sales pipeline, and secure high-value FM contracts.

Develop and execute business development strategies to achieve growth targets in the FM sector.

Identify market trends, competitor activities, and potential clients in targeted sectors (e.g., real estate, healthcare, retail, education, oil & gas, government).

Support the development of pricing strategies and commercial proposals aligned with market expectations and company objectives.

Contribute to annual business planning and forecasting processes.

Lead the preparation and submission of high-quality technical and commercial proposals, tenders, and bids.

Manage the full business development lifecycle from lead generation to contract negotiation and handover to operations.

Maintain a CRM system to track leads, opportunities, and client interactions.

Monitor client satisfaction and ensure service delivery aligns with contractual obligations.

Works with function managers to keep abreast of industry knowledge, trends and developments to encourage up to date and creative thinking.

Collaborate with cross-functional teams (sales, marketing, operations, finance) to develop customized FM solutions.

Provide mentoring and guidance to junior team members or business development executives where applicable.

Lead presentations and client meetings with confidence and professionalism.

Manages the development, implementation and regular review of the Department/Unit policies, procedures and systems to ensure consistent and systematic application of best practices providing timely and effective support to concerned users.

Conducts competitor analysis to ensure good market positioning.

Creates and develops a network of industry contacts

Gather client feedback to support continuous improvement of FM offerings and processes.

Recommend enhancements to service delivery models, leveraging innovation and best practices.

Contribute to marketing and brand-building initiatives, including case studies, brochures, and digital presence.