Business Development Manager (BDM)

About the Role

Key Responsibilities

• Own enterprise accounts after onboarding and drive successful product adoption.
• Build relationships with healthcare stakeholders and understand customer workflows and business needs.
• Drive upselling, cross-selling, account revenue growth, and customer lifetime value.
• Monitor satisfaction, address pain points, reduce churn, and ensure customers realize clinical and commercial value.
• Plan doctor meetings, training programs, and stakeholder engagement initiatives.
• Collaborate with Sales, Product, and Customer Support to resolve issues and improve customer experience.
• Coach clinic-level customer teams or KAM and Support executives where required.

What We’re Looking For

• Require 5–6 years of relevant experience in healthcare business development, healthcare account management, pharma, or specialized diagnostics.
• Require experience managing hospital or clinic accounts with post-sale engagement and revenue responsibility.
• Require stakeholder management experience with doctors, administrators, procurement teams, and nursing staff.
• Require understanding of hospital workflows and healthcare operations.
• Require relationship management, communication, influencing, negotiation, problem-solving, and ownership skills.
• Require the ability to communicate clinical and commercial value in a cross-functional environment.

Education

• Require a bachelor's degree in Life Sciences, Pharmacy, Biomedical Engineering, Allied Health, or B.Tech with healthcare exposure.
• An MBA in Healthcare, Marketing, or General Management is advantageous but not mandatory.

Additional Requirements

• Require strong command of English and the relevant local language.
• Require willingness to travel frequently to hospitals, clinics, and customer locations.
• Require proficiency in MS Office, CRM tools, and digital communication platforms.

Compensation

• Pay is ₹1,000,000.00–₹1,500,000.00 per year.