Business Coordinator

About ETHOS

Our Values

• **Inspire Confidence -**
• We want to inspire trust and respect through our actions and behaviours.
• Initially defined with themes such as humility, honesty, and consistency.
• **Diversity & Inclusivity -**
• identified as essential to our ethos, with an emphasis on welcoming different perspectives and ways of working.
• **Expertise & Innovation -**
• reflects our dedication to thought leadership, advancing standards, and creating sector-wide benefits.
• **Everyone Feels Heard**
• listening, understanding, and responding with authenticity and empathy.
• **Growth / Nurturing**
• nurturing were defined as supporting the growth of ETHOS, our clients, and each other. This value reflects collaboration and our desire to make a meaningful difference.

Our Service Lines

• **Clinical Safety –**
• Clinical safety management, medical device product safety, and clinical risk management
• **Medical Device Regulation (SaMD) –**
• Medical device registration, compliance, and post-market surveillance
• I
• nformation, Data & Cyber Security –
• Information security, cyber security, information governance, and privacy compliance
• **Training & Development –**
• CPD-accredited courses, coaching, mentoring, and innovation partnerships

The Role

Delivery Assurance

• **Portfolio Oversight –**
• Maintain visibility across all active ETHOS engagements, tracking progress against milestones and flagging risks or delays early
• **Internal Coordination –**
• Coordinate contractor scheduling, resourcing, and task allocation to ensure client commitments are met on time.
• Including onboarding contractors to delivery engagements.
• **Engagement Artefacts**
• – ensuring proposals, statements of works (SoWs) and other relevant materials are produced and correctly stored in the ETHOS repository.
• **Project Lifecycle**
• – coordinating initial delivery set-up (‘kick-off’) and project closure at end of engagement
• **Status Reporting –**
• Prepare and circulate project status updates to support the COO and senior leadership in client-facing reporting.
• Working alongside the Business Administration team on statements of accounts, invoicing, etc.
• **Issue Resolution –**
• Act as the central coordination point for concurrent workstreams, identifying and helping to resolve delivery bottlenecks

Client Account Management

• **Relationship Support –**
• Assist in managing existing client relationships, ensuring ETHOS maintains a professional and responsive presence throughout each engagement
• **Client Materials –**
• Support the preparation of proposals, progress reports, renewal documentation, and other client-facing outputs
• **Commercial and Contract**
• – preparing and sending ETHOS contracts and associated statements of work for signature.
• Working with Business Administration team on new client due diligence and account set-up
• **Account Tracking –**
• Monitor key account milestones, renewal dates, and expansion opportunities, proactively surfacing these to the COO
• **Client Experience –**
• Contribute to a consistently high standard of client experience across all touchpoints including ensuring the Client Satisfaction Survey (CSS) is completed
• Customer Relationship Management (CRM) Coordination and Assurance (CMAP)
• **Data Quality –**
• Working alongside the Business Administration team ensuring data quality, integrity and that the CRM/CMAP accurately reflects pipeline status, client activity, and engagement history.
• This includes new client set-up and existing
• **ETHOS Team Accountability**
• – holding the wider ETHOS team to account to their pipeline and live projects, ensuring all records are up to date
• **Pipeline Reporting –**
• Generate regular pipeline and activity reports from CMAP to support business planning and strategic decision-making.
• This will be harvested from the automated ETHOS Business Dashboard.

Targeted Sales Outreach

• **Prospect Outreach –**
• Execute targeted outreach to prospective clients across ETHOS’s key markets, including NHS organisations, MedTech vendors, and digital health system integrators
• **Market Awareness –**
• Stay current on digital health sector developments, procurement activity, and regulatory changes to identify timely outreach opportunities

What We’re Looking For

Essential

• **CRM discipline –**
• You take pride in data quality and understand the commercial value of a well-maintained pipeline
• **Self-starter –**
• You operate with initiative, manage your own workload effectively, with minimal supervision
• **Digital Literacy**
• – competent operating across the MS Office suite, as well as wider web-based tooling
• **Highly organised –**
• You manage multiple priorities simultaneously and keep detail under control without losing sight of the bigger picture
• **Collaborative –**
• You work well across the organisation and with our clients, and can build trusted working relationships across a small, expert team
• **Strong communicator –**
• You write and speak clearly, adjusting your style confidently across internal coordination and external client engagement

Desirable

• Experience in a consultancy, professional services, or regulated sector environment
• Familiarity with digital health, NHS procurement, or MedTech markets
• Previous use of CRM platforms in a sales or account coordination capacity
• Experience supporting proposal writing or business development activity
• **Commercial awareness –**
• an understanding of how to identify opportunities, engage prospects credibly, and support a sales process from first contact to close

Remuneration & Benefits

• We offer a competitive package with genuine scope for growth as the role develops:
• **Base Salary –**
• competitive / negotiable
• **Flexibility –**
• Autonomy in how you structure your work, with remote and flexible working arrangements available
• **Growth Opportunity –**
• A genuine opportunity to grow your responsibilities and commercial profile within a respected, advisory organisation

The Impact You’ll Make

Our Commitment to Inclusion

How to Apply

Email

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