Business Change Readiness Analyst
Role Overview
The Business Change Readiness Analyst supports customer and adviser service experience across operations.
The role supports change programmes and incident remediation arising from regulatory, legislative, strategic, transformational or system changes.
The analyst partners with operational leadership and other parts of the Wealth organisation and supports the end-to-end change and readiness lifecycle.
Key Skills for This Role
Full Job Posting
About M&G
M&G provides savings and investment solutions through its Asset Management and Life operating segments.
The company says it will consider flexible working arrangements and workplace adjustments.
Role overview
The Business Change Readiness Analyst supports customer and adviser service experience across operations.
The role supports change programmes and incident remediation arising from regulatory, legislative, strategic, transformational or system changes.
The analyst partners with operational leadership and other parts of the Wealth organisation and supports the end-to-end change and readiness lifecycle.
Main responsibilities
- Maintain and enhance assigned controls and contribute to improved controls and customer outcomes.
- Perform business analysis, strategic planning and readiness activities; communicate the impacts of change and system incidents.
- Provide coaching and training where needed; support training design and execution.
- Interpret operational data, use Agile change techniques, and contribute to operational design and improvement recommendations.
- Coordinate communications across support, readiness, operations, transformation, incident management and wider stakeholders.
- Identify operational risks and support mitigations; lead readiness activity and manage operational UAT.
- Support incident remediation risk management and post-implementation reviews.
Knowledge, skills and experience
- At least 3 years of customer service experience; financial services experience is preferred.
- At least 3 years of relevant business analysis or business readiness experience.
- Experience supporting complex, ambiguous, cross-departmental, high-value projects and change programmes.
- Strong communication, attention to detail, critical thinking and problem-solving skills.
- Ability to build relationships, resolve conflict, influence senior stakeholders, and proactively learn.
Location and level
- The role location is Kildean, Stirling.
- The posting identifies the job level as Experienced Colleague.
Benefits
- The description begins listing UK benefits, including a pension scheme, but the supplied description ends mid-benefits section.
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