Business Change Analyst

Role overview

Key responsibilities

• Support impact analysis on people, processes and systems, and help build owned, resourced change plans.
• Understand change project scope, service or product impacts, and expected internal and external benefits.
• Assess readiness at key project stages and prepare affected areas for new ways of working.
• Support transition into business as usual, embed changes and integrate change activities into project plans.
• Identify people-related risks and resistance, develop interventions, and measure adoption and benefits.
• Identify partner groups and explain the purpose of changes to affected team members.
• Coordinate training with subject matter experts and project teams, including materials and tools.
• Provide user support before, during and after system go-live.

Essential requirements

• Strong communication, writing and presentation skills; able to facilitate and lead workshops with internal and external partners.
• Experience dealing with stakeholders including executive and board members, departmental managers, suppliers and government departments.
• Able to work independently, take ownership, act with initiative, and positively challenge partners on key decisions.
• Able to work at pace without neglecting quality.
• Knowledge of the CAA industry and business, or willingness to learn.

Useful experience and qualifications

• Business change experience is not required; understanding of or exposure to business change activity would be useful.
• A Change Management Foundation or Practitioner qualification is preferred, but not essential.

Location and workplace

• The role is based in Gatwick and described as hybrid.

Compensation and contract

• Permanent, full-time position.
• Salary up to £45,000, dependent on experience.

Additional information