Business Banking Analyst – Virtual – Bilingual

Role overview

Client and operational responsibilities

• Coordinate account-information, signing-authority, and Cash Management product changes through phone, email, and video.
• Accurately document servicing, resolve or escalate issues, and support client campaigns and AML remediation.
• Validate financial information and documentation, applying due diligence and relevant CIBC policies before recommendations or sales.
• Refer sales opportunities to Business Advisors or internal partners and promote ATM, mobile, and SmartBanking for Business.

Candidate requirements

• 1–2 years of professional experience in a fast-paced sales and service environment; financial services or client contact centre experience is preferred.
• Well-developed knowledge of business products and services, including lending, cash management, GICs, and banking centre services.
• Meet Agent@Home requirements: secure independent workspace, wired internet with minimum 15 Mbps download and 10 Mbps upload, and no satellite internet.
• Work flexible rotating hours; the centre operates Monday–Friday 8:00 AM–8:00 PM EST and Saturday 10:00 AM–6:00 PM EST.
• Be able to attend the primary work location within two hours' notice for business purposes.

Work arrangement

• Work activities can be performed remotely, with occasional on-site attendance required.
• The role follows the Agent@Home program and requires a suitable secure home workspace and wired internet.