Business Application Specialist

Role overview

Application ownership and delivery

• Own or maintain a three-year roadmap aligned with business strategy and direction.
• Lead application strategy, delivery, performance, access, data availability and integrity, data retention, remediation, priorities, plans, and communications.
• Manage application deployment and change initiatives and application and technology budgets.
• Provide business subject-matter input to project artifacts and participate in enterprise programs as an application SME.
• Protect customer information and ensure risk, privacy, controls, and enterprise data lifecycle compliance; approve access and access attestations.
• Manage infrastructure and operational budgets and prioritize and approve initiatives.
• Work with business partners on process and system changes; communicate planned outages affecting business channels.
• Review business application risk assessments annually and participate in data governance and regulatory reviews.

Risk, projects, and partnerships

• Coordinate sound business cases with a focus on reuse, scalability, innovation, and enterprise solutions.
• Own application risk and controls, manage risk assessments and testing, and ensure privacy, legal, compliance, and data governance requirements are met.
• Review and approve project intake, guide initiatives, track progress, and support monthly project and executive reporting.
• Build relationships with business, technology, vendors, and stakeholders; assess new requests and triage based on changing partner needs.
• Oversee solution implementation and work with business leaders to optimize service availability, efficiency, and effectiveness.
• Mentor colleagues, transfer knowledge, keep stakeholders informed, and support team development and positive working relationships.

Experience and education

• Undergraduate degree or technical certificate.
• Seven or more years of relevant experience.
• Experience in support operations and stakeholder and customer relationship management.
• Experience with incident/problem management and issue-tracking tools such as Jira or ServiceNow.
• Experience working directly with data and its underlying usage; knowledge of data policy and governance principles.
• Ability to communicate effectively and bridge business users’ needs with technical requirements.

Assets

• Microsoft Azure proficiency is an asset.
• Working knowledge of Agile Scrum or Kanban is an asset.
• Some knowledge of SQL, Python, and Excel is an asset.
• Knowledge of AI tools and capabilities is an asset.

Pay and compensation

• Posted pay range is $96,900–$136,800 CAD; the posting does not specify the pay cadence.
• The role is eligible for discretionary variable compensation based on business and individual performance.