Business Application Analyst
Role Overview
The Business Application Analyst supports internal and external business partners and provides support for leasing systems, CRM, and web portals.
The role provides second-level support across the ITIL service and system development lifecycle, including change, release, incident, and problem management and continual service improvement.
Key Skills for This Role
Full Job Posting
About Meridian OneCap
Meridian OneCap Credit Corp provides equipment financing and capital lease solutions to businesses and strategic vendors across Canada.
The company describes a service-oriented culture focused on efficient financing transactions and customer service.
Role overview
The Business Application Analyst supports internal and external business partners and provides support for leasing systems, CRM, and web portals.
The role provides second-level support across the ITIL service and system development lifecycle, including change, release, incident, and problem management and continual service improvement.
Responsibilities
- Coordinate with business partners to assess the impact and urgency of escalated tickets and with colleagues to resolve them.
- Manage incident and problem tickets from intake through resolution and provide second-level production support.
- Coordinate small projects from initiation through close.
- Lead incident and problem investigations using root cause analysis.
- Prepare problem and communication summaries for business and technical audiences.
- Coordinate testing with third-party vendors and liaise with developers on ticket root causes and resolutions.
- Escalate high-impact problems, raise issues to maximize organizational value, and serve as an information source across IT.
- Adapt assigned work to business priorities.
Qualifications
- 1–2 years’ experience with EDGE, CRM, and Crystal Reports.
- Strong interpersonal skills and relationship-building ability across teams.
- Ability to prioritize workload and meet deadlines in a dynamic, fast-paced environment.
- Organization and ability to manage critical issues, competing priorities, and changing assignments.
- Strong written and verbal communication, influencing, and negotiation skills.
- Adaptability, patience, time management, and multitasking skills; able to tolerate ambiguity and reprioritize.
- Self-motivated with strong problem-solving and analytical skills.
- Able to explain simple procedures in writing or verbally.
- Confidence in area of expertise and creativity in developing and implementing process improvements.
Compensation
- Salary range listed as CAD $65,000–$70,000; no pay cadence is stated in the available description.
Recruitment note
The posting states that the role is an existing vacancy and internal candidates are being considered.
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