Business Analyst
Role Overview
Join the Product, Change & Innovation Team to shape and improve systems, processes and technology supporting colleagues, clients and partners.
Act as a bridge between business needs and delivery teams, working with product, project, technology and operational stakeholders.
Help understand work across the claims lifecycle and translate requirements into user stories and acceptance criteria.
Key Skills for This Role
Full Job Posting
Location and work arrangement
- The role is based in Wakefield, with hybrid working and two to three days per week in the office.
About the role
Join the Product, Change & Innovation Team to shape and improve systems, processes and technology supporting colleagues, clients and partners.
Act as a bridge between business needs and delivery teams, working with product, project, technology and operational stakeholders.
Help understand work across the claims lifecycle and translate requirements into user stories and acceptance criteria.
What you'll do
- Gather, analyse and document business, user and non-functional requirements.
- Write user stories and testable acceptance criteria; support discovery and identify solutions to business challenges.
- Map current and future-state processes and user journeys.
- Use data and management information to support decisions and prioritisation.
- Work with development and testing teams to clarify requirements; support user acceptance testing and release readiness.
- Facilitate workshops and stakeholder discussions; identify risks, dependencies and improvement opportunities.
What you'll bring
- Previous experience as a Business Analyst.
- Strong requirements gathering and user story writing skills.
- Experience in Agile environments such as Scrum or Kanban.
- Knowledge of Jira, Azure DevOps or similar tools.
- Excellent communication, stakeholder management and analytical skills, with attention to detail.
- Ability to build relationships and influence stakeholders at all levels.
Desirable experience
- Experience in legal services, insurance, claims or another regulated environment.
- Understanding of personal injury or portal-based claims processes.
- A recognised Business Analysis qualification.
- Experience with Excel, SQL, Power BI or similar data analysis tools.
- Exposure to automation, workflow or AI-driven change initiatives.
Team and development
The employer describes a supportive, collaborative environment with development encouraged and work intended to affect service delivery and business innovation.
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