Business Analyst
Role Overview
Business Analyst on Sunwing Travel Group's Information Technology team in Toronto, reporting to the Lead Business Analyst.
Works in one or more product streams, aligning business needs with technology projects within an Agile SDLC framework.
Partners with product owners, development teams, sponsors, business partners, vendors, and other stakeholders to define solutions and improve workflows.
Key Skills for This Role
Full Job Posting
Role overview
Business Analyst on Sunwing Travel Group's Information Technology team in Toronto, reporting to the Lead Business Analyst.
Works in one or more product streams, aligning business needs with technology projects within an Agile SDLC framework.
Partners with product owners, development teams, sponsors, business partners, vendors, and other stakeholders to define solutions and improve workflows.
Analysis and requirements
- Lead requirements gathering and business problem analysis, recommending solutions based on business needs.
- Analyze business documents, data models, vendor information, use cases, business rules, scenarios, and data to identify functional and non-functional requirements.
- Conduct gap analyses and data mapping; create process maps, flow charts, and supporting documentation.
- Document current and future processes and identify opportunities for automation and optimization.
- Translate requirements into documentation and conceptual designs for changes to business processes, data, and information systems.
- Develop mock-ups and user stories with expected outcomes and acceptance criteria.
Delivery and stakeholder support
- Report assigned activities throughout the system development lifecycle and review project artifacts against business needs.
- Work with QA and Development teams to define data requirements, sample data, and testing scenarios.
- Review test results, communicate outcomes, participate in bug reviews, and support testing.
- Coordinate application upgrades and rollouts, engaging end users and stakeholders through planning and implementation.
- Participate in initial solution training and develop subject-matter expertise in product-stream software solutions.
- Advise on architectural, technical, and process matters; represent the Product Owner or product stream when required.
Qualifications
- 1–3 years of relevant experience in business analysis, systems analysis, requirements definition, or a related field.
- Related college diploma or equivalent combination of education and relevant experience.
- Experience in business analysis, systems analysis, requirements definition, and deployment of business requirements.
- Familiarity with Agile software development lifecycles and traditional Waterfall approaches, as required.
- Strong analytical, problem-solving, organizational, communication, and facilitation skills.
- Proficiency with Microsoft Office and Visio or similar process-mapping tools; familiarity with technology concepts and data integrations.
Preferred and asset qualifications
- Tour operator, airline, or hotel systems experience is preferred.
- Working knowledge of APIs, SQL, XML, JSON, and HTML is an asset.
- IIBA or similar Business Analysis certification, such as CBAP, CCBA, or ECBA, is an asset.
What the employer offers
- Career development through challenging and rewarding work and social responsibility initiatives.
- Travel perks, free parking, and a collaborative open-concept workspace.
- Learning and development opportunities focused on competencies and leadership.
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